- If possible, plug your device into a charger.
- Press and hold the black Display Button for 10 seconds until the screen reboots.
- Once the device screen reboots, wait ~2 minutes for Wi-Fi and/or Cellular to connect.
- Press and hold the white Power Button on the top of the AED for at least 10 seconds to prompt a Status Check.
- The device should visually and audibly tell you the current software version and status. If the device audibly tells you this information and displays it on the screen as well, refresh your REALConnect platform to confirm if the Syncing Error has been corrected.
- If you hear the status information audibly but do not see the information visually on the screen, please email support@avive.life or give us a call at 1 (800) 489- 4428
- If you do not see REALConnect updated after 24 hours, please email support@avive.life or give us a call at 1 (800) 489- 4428
How do I sync my device?
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