What do I do if my Avive Connect AED is not synced with the REALConnect Platform?

If you are not seeing your Avive Connect AED(s) in your REALConnect Platform, perform the following steps to prompt it to sync with your account. 

1. Charge your device for at least 30 minutes. Keep your device plugged into the charger for the following steps. 
2. Navigate to the Settings menu on your Avive Connect AED and press Reboot Screen. 
3. Once the device screen reboots, wait ~2 minutes for Wi-Fi and/or Cellular to connect. 
4. Press and hold the  Power Button on the top of the AED for at least 10 seconds to prompt a Status Check. 
5. During the Status Check the device should visually and audibly tell you the current software version and status. If the device audibly tells you this information and displays this information on the screen, refresh your REALConnect Platform to confirm the error has been corrected. 

If you hear the status information audibly but do not see the information visually on the screen, please email support@avive.life or give us a call at 1 (800) 489- 4428

If you do not see REALConnect updated after 24 hours, please email support@avive.life or give us a call at 1 (800) 489- 4428.