You can receive notifications by email or SMS (text message) when health state changes occur for any devices in your REALConnect Organization.
Navigate to the Profile page in your REALConnect account to make any changes or updates to your notification preferences.
On the Profile page, you’ll see customization options for Fleet Health Summaries, Device Health Changes, and Incidents. From there, make a selection for what kind of notifications you’d like to receive and through which method (email or SMS text message).
By default, you will be sent a Fleet Health Summary email once a month, email notifications when your AED moves to an “Unhealthy” or “At-Risk” state, and email notifications when one of your devices is in use.
Fleet Health Summary:
Choose how often you’d like to receive an email summary with the health of all the Avive Connect AEDs in your fleet - daily, weekly, or monthly. If you’d like to opt out of Fleet Health summaries via email, simply select “None.”
Device Health Changes:
You will only receive notifications when your AED(s) moves to one of the health states you have selected.
For example, if you select “Unhealthy,” under the Device Health Changes menu, then you will only receive a notification when a device moves to a red, “Unhealthy” state (e.g. Low Battery), but you will not receive a notification if a device moves to a yellow, “At Risk” state (e.g. Temperature out of range).
Incidents:
If you opt-in to receive Incident notifications, you will be notified when your AED is activated and in use.
Note: You will receive a notification once your AED(s)’s electrode pads have been placed on a patient and one shock analysis cycle has been completed.
Yes. You can opt-in to receive an email or an SMS text notification when one of your AEDs is actively in use. To enable Incident notifications, navigate to the Notification Preferences section of your Profile page in REALConnect.
From the Dashboard page, click your user name in the upper right corner and select Profile from the dropdown menu. Then, scroll down to the Incidents section of your Notifications Preferences. Check the box for either “Email” or “SMS,” depending on how you'd like to be notified if one of your AEDs is in use.
Note: You will receive a notification once your AED(s)’s electrode pads have been placed on a patient, and the first rhythm analysis cycle has been completed.
If you have opted-in to receive SMS text message notifications for Health State Changes or Incidents in your REALConnect Platform, you will receive text messages from either 1(628) 295-3466 or 1(628) 432-1011.
If you have opted into Nearby Emergency SMS Alerts, you will receive alerts by text either from 1(650) 661-0320 or 1(650) 266-8668.
We recommend that you save these phone numbers as contacts in your phone so that you recognize them upon receipt.
To change the phone number at which you receive AED Health State Change or Incident Notifications, navigate to your Profile page in REALConnect.
- From your Dashboard Page, click the dropdown in the top right corner and select Profile.
- Update the Phone Number field.
- Make sure that you hit the blue “Save” button after you’ve input the changes.
The phone number associated with your REALConnect account is where you will receive SMS text messages notifications related to your devices. From your Profile page, you can update, enter, or change the phone number associated with your REALConnect account.
If you’d like to receive a text message when your devices change health states, ensure that you have “SMS” selected in your Notification Preferences for Device Health Changes on the Profile Page of your REALConnect account.
If you have already selected “SMS” in your notification preferences, then you may not be receiving text notifications based on the time in which the health change occurred. If one or multiple devices have health state changes during the night, REALConnect will send one email notification in the morning that summarizes the changes that occurred overnight. To avoid sending individual text messages in the middle of the night, these notifications are not sent over text, and are reserved for the morning email.
Certain health state changes always occur overnight, such as issues detected during a nightly self-test, or errors in the device syncing with REALConnect. Other potential issues, like a temperature warning or a low battery, may occur during the day or overnight.
If you continue to have problems receiving text message notifications, please contact Customer Support at support@avive.life or give us a call at (800) 489-4428.