Getting Started
Dashboard
Notifications
- I received an email notification about my device changing health states, but I didn't receive a text. Why is that?
- What phone number will REALConnect use to send me text messages?
- How do I customize the notifications I receive from REALConnect?
- Can I get a real-time notification if my Avive Connect AED is in use?
- What is the Fleet Health Summary, and what information is included in it?
- How do I change the phone number for receiving SMS notifications about my AED Health State changes?
QuickRescue™
- What are the requirements for QuickRescue to work and share data from my Avive Connect AED with 911?
- Will QuickRescue still work if my Avive Connect AED is in Low Power Mode?
- What triggers QuickRescue to start sharing data with 911?
- What information gets shared with 911 from my Avive Connect AED when QuickRescue is enabled?
- How can I tell if QuickRescue is turned on or off for my Avive Connect AED?
- How can I view a list of Incidents where QuickRescue was used?
Users
AEDs
Incidents
Reports
Nearby Emergency Alerts
- What are Nearby Emergency SMS Alerts?
- How do I enable Nearby Emergency SMS Alerts for my Avive Connect AED(s)?
- What phone number will Nearby Emergency SMS Alerts be sent from?
- I’m not getting Nearby Emergency SMS Alerts, but my settings in REALConnect are set up correctly.
- How do I set up Custom Alert Zones for my device?
- Why did I receive a Nearby Emergency Alert SMS text message before my Avive Connect AED got an Nearby Emergency notification?
Subscription
- How do I learn my REALConnect renewal date?
- If my REALConnect Services subscription is inactive, will my Avive Connect AED still work to deliver clinical therapy?
- What happens when I reactivate my REALConnect Services?
- How do I reactivate my REALConnect Services subscription?
- How do I access incident data from my Avive Connect AED if I don’t have an active REALConnect Services subscription?
- How do Avive's subscriptions work?