Log in to your REALConnect Platform and navigate to the Organization Settings Page to see if QuickRescue is enabled for your REALConnect organization. If your settings look like the image below, this means that QuickRescue is currently disabled. To enable it, select the blue "Enable QuickRescue" button.
Alternatively, navigate to the AED Detail Page. In the Device Settings module, you will see the status of QuickRescue listed as either “Disabled” or “Enabled: Notify 911.”