If the Status Light on your Avive Connect AED is solid red, this means your AED is performing a firmware update. Do not press any buttons on your device to let it continue the firmware update.
If the Status Light is solid red for more than 1 hour, perform the following steps.
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Press and hold both the Child and Español buttons on the top of your device at the same time for 15 seconds. Note: These buttons need to be pressed and held very firmly in order to complete this step.
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Press and hold the AED Power Button to perform an AED status check
- If your AED does not respond, contact Avive Customer Support by email support@avive.life or calling 1 (800) 489-4428.
- If the solid red light persists, continue with the following steps
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Confirm the Child and Español Button are working by powering on the AED and pressing each button individually and confirming they light up when pressed.
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If both buttons are working, attempt Step 1 again.
- Press and hold both the Child and Español buttons on the top of your device at the same time for 15 seconds. Note: These buttons need to be pressed and held very firmly in order to complete this step.
- If the solid red light remains on, please contact Avive Customer Support by emailing support@avive.life or calling 1 (800) 489-4428.