What is the difference between a Administrator, a Manager, and a Responder?
The main difference between Responders, Managers, and Administrators is the level of permission each receives on the REALConnect Platform. Administrators have the most comprehensive permissions, and Responders have the most restricted access.
Here is a PDF document that explains the permissions that are granted and restricted for each user type.
Administrators have the ability to manage, create, and edit AEDs, Locations, Users, and Labels in REALConnect. Administrators can also delete a User from an Organization and edit Details and settings related to the Organization (enable QuickRescue™; PIN Code Settings, etc). With the most comprehensive permissions, Administrators can view all AEDs, all Locations, and can assign Managers specific AEDs and Locations.
Managers have access to view and edit AED Details for the AEDs and Locations that they are assigned to. Managers can edit and view Location details and also have the ability to assign existing Labels to AEDs and Locations. Managers have the ability to edit AED and Location details although they cannot add / manage Users, delete users from the Organization, create or edit existing Labels.
Responders will not have insight into data on REALConnect, but can receive notifications for Device State changes for devices that they are assigned.
How do I delete a User?
If you need to delete a User, click on the Users Detail Page from the menu options on the lefthand side of your REALConnect Platform Dashboard Page.
Select the User you’d like to remove from the drop down list by clicking on their name. Click "Remove User from Organization."
How do I add more Users to my account?
Adding a new User to an Organization on your REALConnect Platform is an action that can only be performed by the Organization’s Administrator.
If you are an Administrator, click on the Users Detail Page in the column on the lefthand side of the REALConnect Dashboard. Once you’re there, click on the blue (Add User) button located to the right of the search bar. Now, enter the new user’s email address and assign them a role (Responder, Manager, or Administrator).
Here is a PDF document that explains the permissions assigned to each user type, Responder, Manager and Administrator.