How do I customize the notifications I receive from REALConnect?

You can receive notifications by email or SMS text message when health state changes occur for any Avive Connect AEDs in your REALConnect account.

Navigate to the Profile page in your REALConnect account to make any changes or updates to your notification preferences. 

From the Dashboard page, click your user name in the upper right corner and select “Profile” from the dropdown menu. On the Profile page, you’ll see customization options for Fleet Health Summaries, Device Health Changes, and Incidents. From there, make a selection for what kind of notifications you’d like to receive and through which method (email or SMS text message). By default, you will be sent a Fleet Health Summary email once a month, email notifications when your AED moves to an “Unhealthy” or “At-Risk” state, and email notifications when one of your devices is in use. 

Fleet Health Summary:

Choose how often you’d like to receive an email summary with the health of all the Avive Connect AEDs in your fleet - daily, weekly, or monthly. If you’d like to opt out of Fleet Health summaries via email, simply select “None.” 

Device Health Changes: 

You will only receive notifications when your AED(s) moves to one of the health states you have selected.

For example, if you select “Unhealthy,” under the Device Health Changes menu, then you will only receive a notification when a device moves to a red, “Unhealthy” state (e.g. Low Battery), but you will not receive a notification if a device moves to a yellow, “At Risk” state (e.g. Temperature out of range).

Incidents:

If you opt-in to receive Incident notifications, you will be notified when your AED is activated and in use. 

Note: You will receive a notification once your AED(s)’s electrode pads have been placed on a patient and one shock analysis cycle has been completed.