What does Sync Status mean? Why are my AEDs showing up as Synced or Unsynced?

If your Connect AED is showing up as Synced, this is a good sign. It means the device is communicating data back and forth between the device and the REALConnect™ Platform.

A Connect AED will show up as Unsynced on the REALConnect Platform if the device has not checked in for some time (~ 50 hours). 

If a device is showing up as Unsynced, there are a few possible causes:

  • The AED could be out of cell or WiFi range
  • There could be an internal issue with the device, or
  • The device battery could be dead  
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