REALConnect™ PlatformGet StartedWhat are the benefits of Avive's REALConnect Platform?What reports can I download from my REALConnect account? How do I login to my REALConnect account and make sure my AED is synced?Do I need to set-up an Avive account?What does Sync Status mean? Why are my AEDs showing up as Synced or Unsynced?How do I add more Locations?What do the different health stats mean?What does Lost Mode do? Why can't I turn on Lost Mode?How do I use Labels?REALConnect NotificationsHow do I change the phone number for receiving SMS notifications about my AED Health State changes? What is a Fleet Health Summary, and what information is included in it? Can I get a notification if my Avive Connect AED is in use?How do I customize the notifications I receive from REALConnect? What phone number will REALConnect use to send me text messages?DashboardWhere is my AED?My Avive Connect AED is missing. How can I locate it?What does my Fleet Health mean?UsersWhat is the difference between Responders, Managers, and Administrators?How do I add more Users?AEDsHow do I add a Label to an AED?How do I edit my AED details?How do I assign a Primary Contact to an AED?How do I add my AED to my REALConnect account?IncidentsWhat cardiac event data is sent to the cloud?How can I access cardiac arrest event data from my AED in my REALConnect Platform?TroubleshootingI need help logging into the REALConnect Platform.How do I reset my password?Why don't I see my AED(s) when I log into the REALConnect Platform?How do I delete a User?I received an email notification about my device changing health states, but I didn't receive a text. Why is that?
