Your AED should sync with your REALConnect account during its initialization process. Once your Avive Connect AED is fully initialized and connects to either Wi-Fi or Cellular, it should be associated with your online REALConnect account.
To login to your account, first make sure your account is activated. Once your order ships out, you should receive an account activation email from our support team, from the sender noreply@avive.life. (If you can’t find the email with the activation link, search for an email from sender noreply@avive.life. If you still can’t find it, email support@avive.life and we will resend it to you.)
Then, login to your REALConnect account at realconnect.avive.life.
When you login for the first time, select your Organization from the list page to access your Dashboard. On the Dashboard page, you should see all the AEDs assigned to your account. AEDs that are healthy and connected to REALConnect will appear on your Map View and display as "Emergency Ready" Device State. AEDs that have not yet been initialized (step 1 here) will appear in a "Setup Needed" Device State and you will not see them on the Map View.