The size of the circle around your device on the REALConnect™ map reflects the accuracy of your device's location.
A large circle suggests that the device is reporting a location with lower accuracy which could result in an incorrect or imprecise location.
This can happen for the following reasons:
- Location services have been disabled on your device (i.e. toggled OFF).
- GPS signals are not available or difficult to connect to.
- There are little to no Wi-Fi and/or cellular networks available in the vicinity of your device.
- IT administrators in your area have put in place security measures that mask their Wi-Fi information and obfuscate location information.
In this example, the device is reporting lower location accuracy in REALConnect and should be located somewhere within the circle. In this instance, the dot is in the center of the device's location accuracy circle and may not be reflecting the device's exact location.
To learn how to improve your device's location accuracy, click here.