I’m not getting Nearby Emergency SMS Alerts, but my settings in REALConnect are set up correctly.

If you aren't receiving Nearby Emergency SMS Alerts, but your REALConnect settings are configured correctly, your phone could be blocking one of the numbers Avive uses to send them. Try texting UNSTOP to (650) 661-0320 or (628) 432-1011. If you texted STOP to pause Nearby Emergency SMS Alerts at any time, you must text UNSTOP to one of the numbers above to initiate them again.

If the problem persists, please reach out to support@avive.life or call 1 (800) 489- 4428.