When plugged into the charger, you will see the Status Light on your device blink once every second while actively charging, or double blink twice every ~15 seconds once it is fully charged. You will also see a charging battery icon on the top right of your device’s screen while plugged in.
If you are not seeing any of these behaviors when your Avive Connect AED is plugged into the charger, please follow these steps:
1. To confirm if there is an issue with your device and/or its charging cable, please try the following items:
- Confirm that your wall outlet is working. Where possible, plug in another device and charging cable into the wall outlet to confirm the outlet you are using is working.
- Confirm you are using an Avive USB Charging Cable and Avive USB Power Adapter. You should see a green light on your wall adapter.
- If you have confirmed your wall outlet is working, but do not see the green light on your Avive USB Power Adapter, contact Avive Customer Support using one of the methods below.
- If you do not have another Avive USB Charging Cable and Avive USB Power Adapter, try a laptop or phone charging cable that has a USB-C connection.
2. Unplug your device.
3. Press the black Display Button on the front of your device to turn on the screen. If your screen is not powering on, please click here for troubleshooting instructions.
4. On the screen of your device, navigate to Your Device > Status > and note the Lifesaving AED Battery and Screen and Connectivity Battery levels.
5. Plug the device into a wall charger and confirm that the Lifesaving AED Battery and Screen and Connectivity Battery status now reads Charging, and that the battery icon in the top right corner of your device screen reflects the charging status.
6. If the device screen is not reflecting the charging status, navigate to Settings > Reboot System.
7. Repeat Step 5.
If your device is still not charging when plugged in after performing the steps above, please contact Avive Customer Support by emailing support@avive.life or calling 1 (800) 489 -4428.